The Wash n Wear Laundry & Dry Cleaning Services P Ltd. policy
We created The Wash n Wear Laundry Company to make your life easier. Our goal is to apply loving care not only to your clothes but to our customers as well.
We take every precaution to ensure that the very best care is taken throughout the process. We do this by selecting only the most gentle, non-toxic, phosphate free detergents and utilizing the very best organic dry cleaning process available in the market today.
Honesty and integrity are values we hold above all others at The Wash n Wear Laundry Company and we hope we prove that to you every day. But in the spirit of honesty and clarity we feel that it is extremely important that we lay out our factory policies, which are put into place so that everyone is aware what terms they are agreeing to when they leave items to be cleaned in any of our franchisees & outlets.
Loss or damage
At The Wash n Wear Laundry Company we go to great lengths to ensure that your garments are treated with the very highest level of attention to detail and care. However, in extremely rare instances a garment may be misplaced, lost or damaged in the cleaning process. The following outlines are our policies for making a claim.
Wash & Ironing service
At The Wash n Wear Laundry Company If a garment is new and being washed for the first time there is a risk that some shrinkage may occur or that colors may run. We will not accept responsibility for shrinkage to any garment during the drying process or damage due to bleeding of color of any garment during the wash cycle.
If you feel that a garment is at risk of damage during the normal cleaning process, we will be very happy to hand wash it for you at your cost and dry the garment by air. Whilst this is the safest way for a delicate garment to be cleaned and we will of course take every caution to ensure its safety, we must be clear that we cannot take responsibility for items left hanging in our franchises & outlets.
The Wash n Wear Laundry Company will not accept responsibility for sorting through items that are to be washed and items that are to be dry-cleaned. Items that are to be dry-cleaned must informed at the delivery point The Wash n Wear Laundry Company will assume that any item not informed is to be washed.
The Wash n Wear Laundry Company will not accept responsibility for loss of color, shrinkage or damage to items which are vintage or purposefully distressed.
In rare instances, it is possible that an item may become misplaced or lost. In the event that a customer should wish to make a claim for a missing item, the customer must present the original receipt within 2 days.
In the event that a garment has been lost or damaged our liability will not exceed the equivalent value of twenty times the cost of cleaning the item, regardless of brand or cost of the garment. Industry standard in Indian States is usually up to ten times the cost of the invoice amount for the specific item but we understand how unpleasant these moments can be and we want to do our part to contribute to a more agreeable solution. All claims must be made within 3 days and must be accompanied by the original receipt & Invoice.
Wool & Cashmere
Garments made from wool, wool-blends, Cashmere and cashmere blends are very delicate and can be unpredictable in the washing process. Whilst it is not uncommon for some wool or cashmere blends to machine washable, we only recommend dry cleaning for these types of garments. We will not accept responsibility for any damage or shrinkage of any item made from such fibers, which are sent to us for regular wash.